Quality Assurance and Improvement

Improving the quality of services is a continuous process that engages all staff across an organization. Recognizing this, JSI works with partners to make quality improvement (QI) an integral and continuous aspect of client care at all levels of a project, starting with the formation of quality management (QM) plans at the country, district and facility levels. JSI’s approach lays the foundation that leads to the implementation of data-driven QI activities and ultimately a full program at the individual service delivery sites. JSI provides continued support through hands-on practical training to build the capacity and skills of program staff, government partners, and service providers.

Routine supportive supervision of program staff is another critical element of managing quality services. Regular supportive supervision is vital to helping staff understand and adhere to standards. Measuring performance on key indicators helps organizations analyze progress, identify achievements and gaps in service delivery, and determine their root causes. Ultimately these processes improve the quality and effectiveness of services provided to communities and clients.


View details: Timor-Leste Health Improvement Project

Timor-Leste Health Improvement Project

JSI worked with the government to strengthen a broad array of basic health services in this conflict-affected nation, including infectious disease prevention, nutrition, maternal and child health, and family planning.

View details: Building stronger organizational systems in South Africa

Building stronger organizational systems in South Africa

JSI's Technical Assistance to the New Partners Initiative strengthens management and programmatic systems at the Sophumelela Centre in East London, South Africa.

View details: Nigeria Targeted States High Impact Project (TSHIP)

Nigeria Targeted States High Impact Project (TSHIP)

JSI manages the Targeted States High Impact Project to improve household health practices and strengthen health care delivery in Bauchi and Sokoto states in Nigeria – areas with among the worst rates of child and maternal mortality in the world.

View details: Ethiopian women want a steady supply of contraceptives

Ethiopian women want a steady supply of contraceptives

Women in Leku, Ethiopia can depend on the Leku Health Center to provide them with various forms of contraception every time they need it thanks to improvements made to the commodity supply chain by the USAID DELIVER PROJECT.

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