Our Framework
Measures of Person-Centered Care
Experience of Care
Connect
Our Person-Centered Care Framework uses a human-rights-based approach that focuses on the rights holder (person) and the obligations of duty bearers (e.g., providers, policymakers, caregivers). The five principles that surround the rights holder (at the center) establish a common vision for person-centered care.
The principles can be put into practice and assessed at each socio-ecological level (i.e., policy and environment, health system, facility, community, and individual and family) through interventions within six domains, as labeled on the outside of the framework.
Monitoring and evaluation are essential components of any effective program—they establish standards for programmatic success, provide feedback on progress toward goals, and help implementers hold themselves accountable to providing the best care possible.
Over the course of several years of systematic review, development, validation with various stakeholders, dissemination, and continuous improvement, JSI developed and launched our Person-Centered Care Assessment Tool in March, 2024, in Takoradi, Ghana.
Experience of care encompasses all of the interactions patients and their families have throughout their health care journey. Studies show that quality of care and patient experiences deeply impact health care utilization, outcomes, and behaviors. Improving experience of care relies on patient- or family-centered care, which respects and responds to individual preferences, needs, and values—placing the patient and family at the heart of decision-making.
Figure 1: Positive Experience of Care Overlapping Constructs.
Source: USAID MOMENTUM Knowledge Accelerator
We strive to build lasting relationships to produce better health outcomes for all.
