Strengthening Immunization Service Experience in Kenya

Partners in the Vaccination Demand Hub Service Experience Workstream are collaborating to inform a new direction in people-centered quality immunization service delivery and re-orient immunization services to include caregiver, client and health worker perspectives and needs. In support of this effort, JSI has consolidated existing knowledge and conducted rapid learning around immunization service experience. This case study shares findings from a literature review conducted by JSI in June and July 2020 as well as key informant interviews. It offers practical recommendations to improve the immunization service experience for clients, caregivers, and health workers in Kenya.